Terms of service

Overview

Welcome to Banterbiotics. The terms "we", "us" and "our" refer to Cattblack Limited, trading as Banterbiotics. Banterbiotics operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Banterbiotics is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced within them (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Nothing in these Terms affects your statutory rights as a consumer.

Section 1 — Access and account

You must be at least 18 years old to purchase from Banterbiotics. Our products are novelty gifts intended for adults and some carry deliberately offensive names. By placing an order you confirm you are 18 or over. If you allow anyone under 18 to use our Services on a device you own, purchase or manage, you are responsible for their use.

To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment and delivery details. You confirm that all the information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

Section 2 — Our products

We have made every effort to represent our products accurately in our online store. However, colours and product appearance may differ from how they appear on your screen, depending on your device and its settings.

All product descriptions are subject to change at any time at our discretion. We reserve the right to discontinue any product at any time, and may limit the quantities of any products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

Section 2A — Novelty products, food and allergens

Our products are novelty gift items. They are not medicines, medical devices, supplements or health products of any kind, and nothing on the packaging or our website should be read as medical advice, a diagnosis, or a treatment claim. The product names, dosage wording and packaging are humorous and entirely fictional.

Our boxes contain confectionery. Full ingredient and allergen information is provided on each product page, on the packaging, and in our Legal Notice. If you have a food allergy or intolerance, please check this before ordering and before giving the product to anyone else. Products should be stored in a cool, dry place and consumed by the date shown on the packaging.

Our product names and packaging contain strong language and are intended as adult humour. They are not suitable for children.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Banterbiotics reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or phone number provided at the time the order was made.

Your purchases are subject to return or exchange in accordance with our Returns and Refunds Policy and your statutory rights.

Trade and wholesale. Orders placed through our website are intended for personal use. If you would like to stock Banterbiotics products or discuss trade, wholesale or bulk orders, we would be glad to hear from you — please email btb@banterbiotics.com or visit our Trade & Wholesale page, and we will discuss terms with you directly. Separate terms apply to business-to-business sales, and reselling our products without an agreement in place is not permitted.

Section 4 — Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, and will be set out in your order confirmation email. Unless otherwise stated, posted prices include UK VAT where applicable but do not include delivery, customs or import charges.

Prices in our online store may differ from prices offered by third parties. We may from time to time run promotions governed by separate terms. If there is a conflict between promotional terms and these Terms, the promotional terms will apply.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to update your account details promptly, including your email address and card details, so that we can complete your transactions and contact you as needed.

You confirm that the payment information you provide is true and complete, that you are authorised to use the payment method, and that you will pay the charges incurred at the prices posted, including delivery charges and any applicable taxes.

Section 5 — Shipping and delivery

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events outside our reasonable control. Full details are set out in our Shipping and Delivery policy.

If you are a consumer, the goods remain our responsibility until they are delivered to the address you have given us. Risk passes to you on delivery.

If we have not delivered your order within 30 days of the order date, or by any delivery date we have specifically agreed with you, you may cancel the order and receive a full refund.

Section 6 — Intellectual property

Our Services, including all trade marks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by Cattblack Limited, its affiliates or its licensors, and are protected by copyright, trade mark and other intellectual property laws of the United Kingdom and other countries.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided here, nothing in these Terms grants you a licence or other rights under any patent, trade mark, copyright or other intellectual property of Banterbiotics, Shopify or any third party. Unauthorised use of the Services may infringe our intellectual property rights. All rights not expressly granted are reserved.

Banterbiotics's names, logos, product names, packaging designs and slogans are trade marks of Cattblack Limited or its licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos, product names, designs and slogans on the Services are the trade marks of their respective owners.

Section 7 — Optional tools

You may be given access to third-party tools as part of the Services, which we neither monitor nor control.

You acknowledge that we provide access to such tools "as is" and "as available", without warranties, representations or conditions of any kind and without endorsement. We have no liability arising from your use of optional third-party tools.

Any use of these tools is entirely at your own risk, and you should make sure you are familiar with and agree to the terms on which they are provided by the relevant third party.

We may also offer new features through the Services in future. These will also form part of the Services and are subject to these Terms.

Section 8 — Third-party links

The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you leave the Services to access these, you do so at your own risk.

We are not liable for any harm or damage arising from your access to third-party websites, or your purchase or use of any products or services on them. Please review the third party's own policies before entering into any transaction. Complaints or questions about third-party products and services should be directed to that third party.

Section 9 — Relationship with Shopify

Banterbiotics is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Banterbiotics. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Banterbiotics, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Banterbiotics.

Section 10 — Privacy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, and with third parties that may be located in countries other than where you live, in order to provide the Services to you. See our Privacy Policy for details of how we, Shopify and our partners use your personal information.

Section 11 — Reviews and feedback

If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. For example, we may use reviews in our marketing.

You also confirm that: you own or have all necessary rights to your Feedback; you have disclosed any compensation or incentive received in connection with it; and your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes another party's rights or these Terms.

Your Feedback must not infringe the rights of any third party, including copyright, trade mark, privacy or personality rights. It must not be defamatory, unlawful, abusive or obscene, and must not contain any virus or other malware. You may not use a false email address, impersonate another person, or otherwise mislead us about the origin of any Feedback. You are solely responsible for any Feedback you submit and for its accuracy.

Section 12 — Errors, inaccuracies and omissions

Occasionally there may be information on the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information is inaccurate, at any time and without prior notice, including after you have submitted your order.

Where we cancel an order for this reason, we will refund you in full.

Section 13 — Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose; (b) to breach any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage or intimidate our employees or any other person; (e) to transmit false or misleading information; (f) to send or upload any material that does not comply with these Terms; (g) to send unsolicited advertising or promotional material, including junk mail or spam; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm Banterbiotics, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use robots, scrapers, data extraction tools, AI systems or other automated means to copy, reproduce or republish our content, product names, packaging designs or product descriptions, or to train, develop or operate a competing product or service. Search engines, AI assistants and similar tools are welcome to access and index our Services for the purpose of referencing or linking to them; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers, or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account at any time if we determine that you have breached any part of these Terms.

Section 14 — Agents

14.1 This section (the "Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any of the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in accordance with the requirements in section 14.4 below. In addition, no Agent may access the Services if we have asked it to refrain from doing so.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request is from an Agent, by including "Agent/[agent name]" in the user agent string; (ii) not conceal or obfuscate that any interaction is from an Agent, including by mimicking human behaviour or circumventing CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control how Agents access the Services.

Section 15 — Termination

We may terminate this agreement or your access to the Services (or any part of them) at any time, and you will remain liable for all amounts due up to and including the date of termination. Where you are a consumer, we will give you reasonable notice unless you have breached these Terms.

The following sections will continue to apply after termination: Intellectual Property, Reviews and Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive termination.

Section 16 — Disclaimer of warranties

Nothing in this section limits or excludes your statutory rights as a consumer. In particular, nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under the Consumer Protection Act 1987; the statutory guarantees that goods will be as described, of satisfactory quality and fit for purpose under the Consumer Rights Act 2015; or any other liability that cannot lawfully be excluded or limited.

Subject to the above, the information presented on the Services is made available for general information purposes only. We do not warrant that it is accurate, complete or useful, and any reliance you place on it is at your own risk.

Except as expressly stated by Banterbiotics, and subject to your statutory rights, the Services are provided "as is" and "as available" without representations, warranties or conditions of any kind, express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Section 17 — Limitation of liability

Nothing in this section limits or excludes your statutory rights as a consumer, or our liability for the matters listed at the start of Section 16.

If you are a consumer: we are liable to you for loss and damage caused by us that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen. We are not liable for loss or damage that was not foreseeable, or for any loss arising from your use of our products for a business purpose.

If you are a business: to the fullest extent permitted by law, we, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and those of Shopify and its affiliates, shall not be liable for any indirect, incidental, special or consequential loss of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Services or any products purchased through them. Our total liability to you shall not exceed the total amount you paid for the products giving rise to the claim.

Section 18 — Indemnification

This section applies only if you are using the Services in the course of a business. It does not apply to consumers.

You agree to indemnify, defend and hold harmless Banterbiotics, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your breach of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

Section 19 — Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be treated as severed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

Section 20 — Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written, including any prior versions of these Terms.

Section 21 — Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be void. We may transfer, assign or delegate these Terms and our rights and obligations, provided this does not affect your rights under these Terms. If you are a consumer and you are unhappy with a transfer, you may contact us to end the contract within 14 days and we will refund any payments made in advance for products not provided.

Section 22 — Governing law and jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales.

If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom in which you live. If you are a business, the courts of England and Wales have exclusive jurisdiction.

Section 23 — Headings

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

Section 24 — Changes to these Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. We will notify you of any material changes in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

Section 25 — Complaints and contact information

If you have a complaint, please contact us at info@banterbiotics.com and we will do our best to resolve it. If we cannot resolve your complaint, you may be able to use an alternative dispute resolution service.

General enquiries: info@banterbiotics.com or our contact form
Trade and wholesale enquiries: btb@banterbiotics.com

Banterbiotics is a trading name of Cattblack Limited, registered in England and Wales. Company number 12408415. VAT number GB 374 956 252.

Trafalgar House, Newhaven, East Sussex, BN9 9DD, United Kingdom

Last updated: 01/07/2026