Shipping policy
Everything we send is fully tracked, so you'll know exactly where your prescription is at all times. No mystery, no "it's probably in a depot somewhere."
Delivery options
| Service | Cost | Arrives |
|---|---|---|
| Standard Tracked | £2.99 | 2–3 working days |
| Next Day Tracked | £4.99 | Next working day if ordered before 4pm |
| Standard Tracked | Free on orders over £10 | 2–3 working days |
Yes — spend over a tenner and standard delivery is on us. Which, conveniently, is roughly the point at which you remember someone else who needs medicating.
When we dispatch
We pack and post six days a week, Monday to Saturday.
Order Next Day before 4pm and it goes out the same day.
Who delivers your parcel
We send via Royal Mail Tracked 48, Royal Mail Tracked 24 or Amazon Logistics, depending on the service you choose and where you are. You'll get tracking details by email as soon as your order leaves us.
Sunday deliveries do happen. Depending on which carrier handles your parcel, it may well land on a Sunday — a pleasant surprise, though not one we can promise in advance.
Where we deliver
We currently ship anywhere in the UK, including the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses.
Not international yet. We're working on it. If you're overseas and desperate to diagnose someone, drop us a line at info@banterbiotics.com and we'll let you know when we can.
Plain packaging
Everything is posted in plain outer packaging. Nothing on the outside gives away what's inside, so your postman remains blissfully unaware that you've ordered something called ProperCuntamol, and the surprise stays intact until it's opened.
Sending straight to someone else
You can send an order directly to the lucky patient — just change the delivery address at checkout. Do double-check it before you pay, because we can't redirect a parcel once it's gone, and explaining the mix-up is a conversation nobody wants.
Once it leaves us
We'll be straight with you: the moment your parcel is handed to the carrier, it's out of our hands. We can't drive it to you ourselves, much as we'd like to.
What we can promise is that we pack quickly, dispatch six days a week, and use tracked services on every single order so there's always a trail. If something stalls, chase us and we'll chase them — we've got a good relationship with our carriers and we'd rather sort it than shrug at you.
Delivery times are estimates rather than guarantees. Weather, strikes, bank holidays and general depot chaos affect every retailer in the country, and occasionally they'll affect us too.
If something goes wrong
Not arrived? Check your tracking first. If it's genuinely gone astray, email info@banterbiotics.com with your order number and we'll chase it.
Royal Mail don't consider an item lost until 10 working days after the due date, so we may need to wait that out before we can replace or refund. We'll keep you posted either way.
Arrived damaged? Send us a photo at info@banterbiotics.com and we'll sort a replacement or refund. Full details are on our Returns and Refunds page.
Working days are Monday to Friday, excluding bank holidays.